Waylands - Volvo Cars Bristol
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- Based on 45 verified purchases in the last 3 months
Waylands - Volvo Cars Bristol Verified Purchases
Total Active Purchases:
695
(Verified: 695)
I would not recommend Waylands Bristol because my experience from start to finish was disappointing and frustrating.
After paying a deposit for the car, I received no acknowledgment that the payment had been received. I then had to call the dealership five times without getting a response, and even when I emailed requesting a refund, I received no reply. Communication throughout the process was extremely poor.
The sales executive also came across as disinterested and made me feel like I was inconveniencing them because I was unable to sign paperwork immediately before selling my existing car to release the funds for purchase. Rather than being understanding, the attitude felt impatient and dismissive.
To make matters worse, after viewing the car and agreeing to proceed, I returned the following day to collect it and discovered scratches all down the side of the vehicle that had not been addressed beforehand. This only added to the feeling of a lack of care and professionalism.
Overall, the customer service and communication were far below what I would expect when making such a significant purchase.
Excellent- stress free car buying experience.
Hello Suzanne,
Thank you for sharing your positive experience with us! We're glad to hear that our team helped make your car buying process stress-free and enjoyable. Your satisfaction is our top priority, and we're grateful to have had the opportunity to serve you.
Kind regards, Waylands Volvo Bristol
Absolutely awful experience. Having worked in the industry and particularly in sales, I cannot believe the standard of customer service I’ve received. The condition of the car was unacceptable, it had a crack in the rear quarter, it hadn’t been valeted at all and had stains and cobwebs throughout the interior, a chipped windscreen and in general, completely misrepresented. I travelled for 5 hours via 2 ubers and 2 trains and after invoking the 14 day return policy less than 48hrs later (as it was a weekend), they attempted to blatantly lie to me and tell me I was ‘ineligible’ before reluctantly agreeing. I then had to drive it 185 miles back to them, and do the same 5 hour, multiple train/uber, journey home.
Throughout this, not once whilst I was there or since, had a manager spoken to me or acknowledged my dissatisfaction and have now had to disturb their accounts department as they’re delaying returning the money to the finance company, causing further disruption and inconvenience as I cannot collect a new one until this is done.
I’ve seen and worked for some poor dealerships in my time but I am honestly baffled by the negligence and lack of empathy from Waylands.
Dear Mr Lambert,
Thank you for taking the time to share your feedback. I am genuinely sorry to read about your experience and the frustration and inconvenience this situation has caused you. Having travelled a considerable distance to collect your vehicle, you should have been able to do so with complete confidence in both the condition of the car and the service provided. It appears from your comments that we may have fallen short of the standards both you and we expect, particularly in relation to the vehicle preparation, communication surrounding the return process, and the delays you have experienced with the finance refund. For this, I sincerely apologise. I also appreciate how disappointing it must have been to feel unsupported whilst trying to resolve these issues, especially after raising your concerns on multiple occasions. This is certainly not the level of care or professionalism we aim to deliver. Please be assured your feedback is being taken seriously and has been shared internally so we can fully review what has happened and understand where our processes and communication have not met expectations. I would welcome the opportunity to discuss this matter with you directly and work towards a resolution regarding the outstanding refund and your wider concerns. Please feel free to contact me directly at stuart.padmore@waylands.co.uk or alternatively provide your preferred contact details and I will ensure I reach out personally.
Thank you again for bringing this to our attention. Whilst I appreciate this does not change your experience to date, I hope we can still address your concerns properly and restore some confidence in our business.
Kind regards,
Stuart
I'd suggest Waylands Bristol to a friend because the trade-in and purchase worked well and to the agreed timescale. However, to be aware that Waylands can take their eye off the ball and overlook some aspects. I had to do my own internal car valeting on this occasion - sloppy workmanship - which I trust doesn't carry over to the workshop.
Hello Paul,
Thank you for taking the time to share your experience with us! We're glad to hear that our trade-in and purchase process went smoothly and according to plan. Sorry to hear that there was some room for improvement in terms of workmanship, but we appreciate your feedback and will take it into consideration as we strive to deliver high-quality service to all our customers.
Kind regards, Waylands Volvo Bristol
Hello Anthony,
Thank you so much for your brilliant rating. Please contact us directly if there is anything else we can help with.
Kind regards, Waylands Volvo Bristol
Contact
Location
Hours
Open - Closes 6:00pm
Monday
8:00am - 6:00pm
Tuesday
8:00am - 6:00pm
Wednesday
8:00am - 6:00pm
Thursday
8:00am - 6:00pm
Friday
8:00am - 6:00pm
Saturday
8:00am - 5:00pm
Sunday
11:00am - 4:00pm
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Monday
8:00am - 10:00pm
Tuesday
8:00am - 10:00pm
Wednesday
8:00am - 10:00pm
Thursday
8:00am - 10:00pm
Friday
8:00am - 10:00pm
Saturday
8:00am - 10:00pm
Sunday
8:00am - 10:00pm
